Delivery

Please state the delivery address clearly if differ from your credit card, received items must be acknowledged with a signature from a recipient (except items sent by post which are small enough to fit into your letterbox). Please keep the receipt enclosed.

When you add products to your Shopping Cart, the appropriate delivery charge will be updated automatically, you will see the amount of charges breakdown before submitting your order.

Delivery date is based on our schedule from or courier service, small parcels may be delivered via GDex, from the next working day subject to immediate availability and may take up to five working days.

We do not deliver to Post Office Box (P.O.) or shipping agent address, the time of arrival is between 10am and 6pm.

We will select the most appropriate carrier for your items and may arrive in more than one batch to ensure your purchase is transported in the best method based on its weight.

Whilst every effort is made to meet the delivery date, delay due to unforeseen circumstances may occur and will resolve any discrepancy that arises diligently in case of damage from transport service.

Postage

You will only pay one delivery charge per order according to the postcode, no additional charge if you add additional items.

Returns

Item sold is not returnable or refundable, but we are open to making special arrangements at the customer’s request with reasonable compensation provided that the items are not opened. Return and corresponding address:

CMY Audio & Visual Sdn Bhd

F007-F015, 1st Floor,
Sungei Wang Plaza,
Jalan Sultan Ismail,
50250, Kuala Lumpur,
Malaysia.

Cancellation of Orders

You can cancel your order prior to shipping at no penalty cost and a full refund to you if payment has been received, all orders processed before 12PM are dispatched the same day.

Personal Information 

www.cmy.com.my website and all content that appears on it, the www.cmy.com.my (hereinafter referred to as “Site”) is owned and operated by CMY Audio & Visual Sdn. Bhd. (hereinafter referred to as “CMY Audio & Visual”).

We, CMY Audio & Visual are committed to safeguarding your privacy and pledge to observe the requirements of the relevant data protection and privacy law applicable to Malaysia. This policy addresses the practices related to the Site, and your rights with regard to your personal data.

As data users, as in the Personal Data Protection Act 2010, we have or will collect, record, hold, store, use, disclose, and/or process (collectively referred to as “Process”) personal data from you in the course of your present or future dealings with CMY Audio & Visual, its subsidiary, associated, a related company, including its shareholders, directors, employees, suppliers, third-party service providers and/or permitted persons.

The personal data that you will provide may include but is not limited to your name, age, identity card number or passport number, address of correspondence, including office address, gender, date of birth, marital status, occupation, contact information, including e-mail address, mobile number, and office number, lifestyle preferences, race, religion, nationality.

Any of the information we collect from you may be used in one of the following ways: 

• To improve customer service

• To personalize user experience

• To improve the Site

• To process transactions and/or necessary performance of other obligations on our part;

• To collect outstanding payments arising from any transaction between us.

• To deliver CMY Audio & Visual’s services and products or products whether present or future;

• To manage client relationship management procedures whichever CMY Audio & Visual deems necessary and fit;

• Client profiling activities in connection with CMY Audio & Visual’s services and products.

• Such other purposes provided for in our particular services or products offered by CMY Audio & Visual;

• For purposes relating to any of the above, including but not limited to research, benchmarking, and statistical analysis;

• Internal record keeping;

• Prevention, hindrance, and reporting of any crime including but not limited to fraud, bribery, and money laundering;

• Compliance with any legal or regulatory requirements relating to the provision of our services/ products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, order, by-law, guideline, circular, code applicable to us, or any associated, subsidiary, related companies of our group.

• To administer a content, promotion, survey, or other Site feature

• To send User information they agreed to receive about topics we think will be of interest to them.

• To send periodic emails and/or marketing of our products/ services to you whether present or future.

Sources of personal data

The sources that CMY Audio & Visual may obtain your personal data include but are not limited to the information you provided during transactions/dealings with CMY Audio & Visual, booking forms, registration forms, online forms, agreements you have signed, name cards, or any identity materials that you have distributed voluntarily; and business directory(ies) or listing(s) that you have subscribed to share your information, etc.  

How do we protect your information? 

CMY Audio & Visual implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Web browser cookies

Our site may use “cookies” to enhance the user experience. Users' web browser places cookies on their hard drive for record-keeping purposes and to track user web browsing information. Users may choose to set their web browser to refuse cookies or to alert users when cookies are being sent. If they do so, note that some parts of the site may not function properly.

Do we disclose any information to outside parties? 

Generally, personal data will be kept confidential. Notwithstanding anything, we will disclose your personal data to the following categories of third parties:

• CMY Audio & Visual’s associated, subsidiary, related companies;

• CMY Audio & Visual’s business partners include online business affiliates, retailers, distributors, agents, advertisers, and merchants that provide, supply, distribute or deal in general with services or products in connection with CMY Audio & Visual’s business and in relation to our programs;

• CMY Audio & Visual’s auditors, business consultants, accountants, lawyers, or other professional advisers and/or consultants as we deem necessary and appropriate;

• CMY Audio & Visual’s sub-contractors or third-party service or product providers as CMY Audio & Visual deem necessary or appropriate, including third-party property management or marketing companies or entities;

• any person to whom CMY Audio & Visual is compelled to or required under law or in response to a local or state or federal authority, industry regulator, enforcement agency, statutory authority, the court of laws, tribunal, arbitration center, commission or council, or association legally authorized by law.

Your Obligations

It is obligatory for you to supply your personal data to CMY Audio & Visual in the most accurate manner. Failing which, CMY Audio & Visual may not be able to process your personal data on your behalf and for the purpose abovementioned and the relationships created or to be created between us may then be terminated and ceased to be in effect immediately (if applicable).

Your Rights

• Right to request access to personal data

You are entitled to request access to your personal data that is processed by CMY Audio & Visual with reasonable notice.

• Right to request correction of personal data

You are entitled to request the correction of your personal data that is held by CMY Audio & Visual with reasonable notice. With respect to this, you may:

1. request correction and/ or update of your personal data that is inaccurate, incomplete or out-of-date;  and

2. request retention of your personal data only as long as necessary for the fulfillment of the purpose abovementioned.

• Rights to limit the processing of your personal data

You are entitled to limit CMY Audio & Visual’s processing of your personal data by expressly withdrawing in full, your consent is given previously, in each case, including for direct marketing purposes subject to any applicable legal restrictions, contractual conditions, and within a reasonable time period.

Changes to our Privacy Policy 

CMY Audio & Visual has the discretion to update this privacy policy at any time. When CMY Audio & Visual does, CMY Audio & Visual will post a notification on the main page of the Site. CMY Audio & Visual encourages you to frequently check this page for any changes to stay informed about how CMY Audio & Visual is helping to protect the personal information collected. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at hello@mylifestyleaudio.com